Shipping policy

Thank you for choosing Alevill for your shopping. Our goal is to ensure your shopping experience is both seamless and enjoyable, alongside an effective shipping process. Please review our shipping policy below:

Note: Currently, we only ship to the United States and Canada

Order processing
All orders are processed within 1 to 3 business days following your purchase. Our committed team ensures careful packing and preparation for shipment.

Shipping notification
After your order has been processed and shipped, you'll receive an email notification that includes your tracking number and instructions for tracking your package. We understand the importance of keeping you updated on your purchase's progress and aim to make tracking as simple as we can for you.

Estimated delivery time
We understand how important it is to deliver your order promptly. Our items are usually delivered within 7-12 days, excluding the earlier mentioned processing time. It's important to note that delivery estimates are approximate and can vary due to factors like customs clearance and local postal services.

Shipping method
Free Shipping: Your order will be shipped within 1-3 business days.

Order tracking
Upon the dispatch of your order, you will promptly receive an email notification from us. If you don't find it in your inbox, please remember to check your spam folder. This email will contain your tracking number. Kindly allow up to 48 hours for the tracking information to be updated.

To track your order, simply enter the provided tracking number on the this tracking website: https://global.cainiao.com/detail.htm

Should your order not arrive within 12 days of receiving your shipping confirmation email, please don't hesitate to contact us at contact@alevill.com with your name and order number. We will promptly investigate the matter for you.

At Alevill, we are deeply committed to ensuring the secure and timely delivery of your purchases. If you have any further questions or concerns regarding our shipping policy, please reach out to our dedicated customer support team. We are here to assist you and ensure your shopping experience with us is nothing short of exceptional.